Shipping & Handling Policy:
When you reach the check out page applicable Shipping and Handling will be added to your order, you have choices on the way your package ships. Cost of Shipping also includes all Handling fees.
We ship all packages US Priority Mail Signature Required and Insured.
You do have the option of using FedEx when checking out.
FedEx Shipping received before 12.00 AM Arizona Time ships same day.
PLEASE NOTE: If you absolutely need it by a certain time frame please use FedEx. FedEx tracking numbers are also emailed directly to you.
US Priority Mail has been the most economic way to ship.
US Priority Mail also includes tracking, which we email to you at time of shipping.
Please check your SPAM filter, sometimes the tracking emails go there. We always send them so you should receive them.
If you have a SPAM responder then the tracking email will bounce back and not be resent.
The reason we do not send FIRST CLASS MAIL, is when packages get lost
there is NO INSURANCE or TRACKING, its for your security that we use US PRIORITY MAIL.
We DO NOT ship Firearms, Major Component Parts of Firearms, Bullets, Brass, Ammunition or Powder outside of the US however we do EXPORT contact Rob for Details.
If you order these items Internationally they will be canceled from your invoice.
Firearms and frames maybe shipped within the US but there must be a valid F.F.L. on file before we ship.
Firearms will ship directly to your F.F.L. Not to you.
Repair and Custom work on a CUSTOMER OWNED FIREARM, can be returned to the customers address.
All applicable import duties on International shipments are the package recipient responsibility.
International Shipments under $75.00 will be charged a processing fee of $2.00
Shipping on orders can take up to 14 Days (In stock orders are a lot quicker).
We do strive to keep all items in stock at all times, but ... sometimes it happens.
Sometimes due to high demand we run out!
If we cannot full fill the complete order in a timely manner, we will delete the missing part and credit you for the missing item.
OR you can ask to have us hold the package till we have the part (NO TIME FRAME WILL BE INDICATED)
Please add this to the customer notes when checking out of the store.
The system will authorize your Credit Card as soon as the order is made.
We will not charge the credit card until we ship the Package.
Debit cards put a hold on your account for the amount purchased.
Custom gun work done on a customer supplied gun will incur return shipping costs, if the gun is supplied new by us then shipping will be covered under the sale of the pistol.
If you are in a hurry, email or call for stock check first.
Return policy:
You may return most new, unopened items sold and fulfilled by Ghost Products Inc./CZ Custom within 30 days of delivery for a full refund or exchange. Some returns may be subject to a restocking fee. Contact us for details
We will also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.)
Items that have been opened inappropriately, handled or used cannot be returned for a credit or refund. Refunds will be issued to the original credit card used or form of payment.
IMPORTANT FIREARM ORDERS
Once the gun is ready to pick up, INSPECT THE GUN THOROUGHLY to make sure it is what you ordered and that there are no problems with it.
If there is a problem DO NOT ACCEPT THE TRANSFER. Once you accept transfer, the gun is considered used and cannot be returned.
FAQ on Firearms Shipping